Following a successful 20-year career at Cisco, many people in Carlos Dominguez’s shoes would have hung up their jersey. However, Dominguez decided to do the opposite: he left the established technology giant and jumped into the startup arena, becoming president and chief operating officer at Sprinklr *, a social-media management company, where he previously served on the board of directors for four years.
In the latest installment of our SaaS Adventure video series, Dominguez sits down with Battery Ventures’ General Partner Neeraj Agrawal to talk about leadership, staying current on changing technology and how he has successfully navigated a fast-growing field.
In segment 1 (above), Dominguez elaborates on the differences he has encountered moving from Cisco to Sprinklr, but notes that what continues to be the same–regardless of company size–is leadership. Humbly, Dominguez discusses how he has never aimed to be the smartest person in the room. “Part of being a great leader is knowing your strengths and weaknesses,” he states. To build a great team, Dominguez describes how he strives to hire people who know more about topics that he knows less about. To that point, he explains that one of the biggest mistakes a leader can make is to stifle people’s growth out of fear of them becoming better. “In the end, having the confidence to take care of your employees over yourself will result in a very loyal team,” he advises.
Segment 2: The Transformation of Social
In the second segment, Dominguez describes how at first he discounted the influence of social media on enterprises, saying it was hard to see the value; “what do you do with 140 characters after all?” he jokes. However, he describes how over his career he has seen the internet, mobility and social come together to create a powerhouse unlike ever before. “It’s no longer what I say as a brand, it’s what people say about me as a brand,” he notes. This dynamic shift, which Dominguez describes as the democratization of information, puts power not in the hands of businesses, but in the hands of the consumer.
Carlos Dominguez was the fourth guest in Agrawal’s SaaS adventure video interview series. Follow the links to watch previous episodes featuring Ragy Thomas, CEO of Sprinklr (here); Jyoti Bansal, founder of AppDynamics (here), and Phil Fernandez, CEO of Marketo (here).
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*Denotes a Battery portfolio company. For a full list of all Battery investments, please click here.