RogerLeeVC

Content from Roger Lee, a Battery Ventures general partner who invests in great entrepreneurs building innovative companies across the software and consumer landscape. For his complete blog, please visit www.rogerleevc.com.

Do You Really Know Why Your Customers are Churning?

In previous posts I’ve written about the critical value of “customer success” for technology companies—tracking, retaining and upselling existing customers. Plenty of vendors are now…

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A Bubbly Late-Stage Market? The Data Tells the Story

So: Are we in a late-stage, private-market tech bubble or not? It’s the talk of Silicon Valley today. Many investors and executives are fretting about…

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Why Hasn’t the Traditional Banking Industry Been “Amazon-ed”?

This post was written by Battery team members Roger Lee, Ben Johnston and Jeff Lu. In the last two decades, dozens of traditional industries have…

The Founding CEO Transition: Doing it Right

As a venture capitalist I have lived through many founder/CEO transitions–instances in which a founder moves on to a new role inside a company, and…

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The Fastest-Growing SaaS Unicorn You Haven’t Thought About

At the beginning of this year, I wrote a short post outlining a few predictions I have about how enterprise software is going to evolve…

Software Entrepreneur’s Playbook: MSG Is Not Just for Chinese Food Anymore

You’ve perhaps heard of the LAMP stack, the standard web-service building blocks of Linux, Apache, MySQL, and PHP. Now there’s a new superstar technology stack…

The Unlikely Birth of Customer Success—in St. Louis

A few years ago, I started noticing a strange business problem plaguing some of the companies I worked with: They knew more about prospective customers…

Software Entrepreneur’s Playbook: Big Data Meets HR

Big data has permeated almost all aspects of the enterprise today—from sales and marketing to product management to back-end IT. Now, the smartest companies are…

Enterprise Software in 2015: Bubbles, Box and Kim Jong-un

It was a busy and fruitful year for enterprise-software companies: Zendesk, HortonWorks and New Relic went public, while privately-held heavyweights like Box, Nutanix, Atlassian, Palantir, AppDynamics* and Cloudera…

Snapchat for the Enterprise

Two of the biggest trends in corporate IT today are BYOD—the “bring your own device” preference of employees who want to use their own phones…

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